Volunteer Policies & Guides

This Agreement does not create an employer-employee contract and is issued with the
express intention of providing clear guidance on our expectations of Look Good Feel Better
volunteers.

Our primary reason for issuing guidance is to ensure our beneficiaries, people living with
cancer, are provided with exceptional support in a safe and caring way.
Our expectations of you are that you take the time to carefully familiarise yourself with what
is expected, and to follow it at all times. If you are unclear or unsure about any of the
contents, please speak to the your Regional Manager, or the Head of Cancer Support Services.

Always follow our three guiding principles:
1. Our services are free of charge – there is no charge to beneficiaries to
attend the Look Good Feel Better workshops or classes. However, as a
charity we do appreciate beneficiaries making a donation if they so wish.
2. We are non-medical – never give advice on alternative therapies,
supplements or make comments or suggestions relating to their
treatment plan or additional treatments.
3. We are brand and service neutral – We are supported by many member
companies, all of which provide an array of donations and support to
Look Good Feel Better. As such no specific organisations or products are
to be endorsed, promoted, or sold at any point whether in workshops, or
representing the charity out in the community.

When you become a Look Good Feel Better volunteer, you become the face of the charity.
Whether you’re wearing a T-shirt, tabard, or pin badge when volunteering for us, we
expect you to uphold our values and give everyone a positive Look Good Feel Better
experience.

We require you to:

1. Treat all people involved with Look Good Feel Better with respect and dignity, ensuring that people living with cancer are at the center of what we do
2. Act in the best interests of people living with cancer in line with any recommendations and guidance set by the charity’s and/or venues safeguarding policy
3. Report any concerns relating to the safety and wellbeing of people living with cancer to Look Good Feel Better
4. Report any concerns, allegations, or suspicions of abuse to Look Good Feel Better Head Office
5. Not act or behave in a way that puts people living with cancer or volunteers into unsafe situations
   Never trivialise abuse or let it go unreported
6. Maintain professional boundaries when working with people living with cancer at all times, even in difficult circumstances
7. Create safe environments where people living with cancer feel supported to raise any concerns they may have
8. Be approachable, passionate and appreciate and understand our cause
9. Lead by example, inspire and empower others
10. Be kind and courteous
11. Ensure that everyone participating in the Look Good Feel Better workshops or classes (volunteers and beneficiaries) feel included and welcome
12. Be open and transparent in all forms of communication with people living with cancer
13. Not act in any way which could lead to the harm, exploitation or abuse of a person living with cancer
14. Not overstep the safe boundaries of your role by engaging in inappropriate friendships or sexual relationships with our beneficiaries, or members of their family
15. Never contact people living with cancer that you have met through the charity from your personal social media accounts
    Not give your personal contact details to people living with cancer that you have met through the charity
16. Not offer discounted services to people living with cancer that you have met through the charity
    Not allow or encourage activities that lead to bullying behaviour
17. Not take part in inappropriate physical, verbal, sexual behaviour with or in the presence of a people living with cancer
18. Never conduct volunteering activities whilst under the influence of alcohol or non-medicinal drugs
19. Not rely on the reputation of the charity, or your position, to protect you from any complaints or allegations
20. Not agree or organise any additional Look Good Feel Better workshop, classes or awareness activities with our partners or supporters without prior written agreement from Look Good Feel Better Head Office
21. Respect differing opinions from other supporters of Look Good Feel Better
22. Refrain from contradicting other supporters of Look Good Feel Better

GDPR:

Volunteers must not create and keep locally sourced data or lists of members/supporters/beneficiaries and their details. It is important that all volunteers adhere to Look Good Feel Better policies and data breach reporting processes to ensure the charity remains GDPR compliant. 

Under no circumstances should any private or confidential information regarding beneficiaries be disclosed to unauthorised individuals. This includes, but is not limited to, their full name, age, diagnosis, treatment plan, residential area, treatment facility, or any other details that could potentially identify them. Such information may only be shared with authorised personnel directly involved in the care, diagnosis, and/or treatment of the beneficiary, such as medical, nursing, or other relevant professionals. If there is any uncertainty about the authority of a person or entity requesting such information, it is imperative to seek guidance from your designated contact at Look Good Feel Better. 

Look Good Feel Better is proud to provide a safe place for beneficiaries to gain peer to peer support, make friends, and share experiences and stories with people who understand what they are going through. It is imperative that everyone involved with the charity respects their privacy and confidentiality which includes not taking photographs of beneficiaries without prior written consent, unless on their personal devices. 

Failure to uphold confidentiality may result in you being respectfully asked to step down from the charity. 

This Volunteer Agreement is a description of the arrangement between us, Look Good Feel Better also referred to as ‘the Charity’ and you (‘the Volunteer’) in relation to your voluntary work.
The intention of this agreement is to assure you that we appreciate your volunteering with us and to indicate our commitment to do the best we can to make your volunteer experience with us a positive and rewarding one.
This volunteering agreement sets out the Charity’s expectations of you in the role of volunteer and what you can expect from the Charity.
As a volunteer you will not receive any remuneration, benefits or other allowances, unless prior written agreement with Look Good Feel Better.
The Charity commits to the following:
Induction and training

The Charity will provide to you:

1. an induction process to the Charity’s work and its employees; and
2. any necessary training that is agreed will enable you to effectively carry out your volunteer role.
   Supervision and support
   The Charity will:
3. communicate to you the required standard of service provided by the Charity and support you to achieve and maintain this standard;
4. allocate a named member of staff who will be your main point of contact;
5. provide support to allow you to develop positive working relationships with other volunteers and Charity employees.
6. Arrangements for addressing volunteer complaints or concerns
   

Arrangements for addressing volunteer complaints or concerns
The Charity will endeavour to fairly and appropriately resolve any complaints or concerns you encounter during the course of your volunteering activities with the Charity. Please initially raise them with Dulcie Rowe, Head of Programme Services, to allow the Charity to investigate and resolve these.As a volunteer you will not receive any remuneration, benefits or other allowances, unless prior written agreement with Look Good Feel Better

Volunteer commitment:
I agree to be a volunteer with Look Good Feel Better and commit to the following:

• to help the Charity fulfil their services to the agreed standards which have been clearly explained to me
• to perform my volunteering role to the best of my ability
• to perform my volunteering role to the required timescales
• to adhere to the Charity’s policies and procedures, including the code of conduct
• to maintain the confidentiality of the Charity’s information, and that of its clients both during and after your volunteering role
• to ensure that any private vehicles used to carry out the volunteering role and appropriately taxed and insured. The vehicle will also be maintained and serviced in line with manufacturer’s recommendations
• to let the Charity know in writing (email, phone etc) as soon as possible when I am unable to volunteer so that the Charity can make other arrangements

The Charity collects and processes certain types of data about you and does so in line with current data protection legislation. Please read the Charity’s privacy notice which is on the Charity’s website for more information about the types of data processed and the reasons for the processing.
You shall make yourself aware of the Charity’s policies in relation to compliance with data protection obligations and undertake to act in accordance with these at all times, including exercising reasonable care to keep safe all documentary or other material containing confidential information. You shall inform the Charity immediately upon discovery of a data breach.

You shall not, during your time volunteering with LGFB or after termination of
volunteering, under the Public Interest Disclosure Act, divulge the following
matters to any person:

• any confidential information concerning the business, its dealings or affairs,
  or those of any associated business or organisation, including security
  arrangements and procedures;
• the names, addresses, telephone numbers and all other information
  whatsoever nature concerning any individual employed or volunteering with
  LGFB or any associated organisations;
• the names, addresses, telephone numbers, contact details, or has been at
  any time a client/beneficiary of LGFB or any associated organisation;
• any information whatsoever nature concerning the policies, organisation or
  management of LGFB or any associated organisation or any other
  confidential information.
• You should also endeavour to prevent any such information from unauthorised
  disclosure or publication. You agree to act in accordance with the General Data
  Protection Regulation (GDPR) 2018 (and subsequent updates) at all times
  during your volunteering and to comply with any policy introduced by LGFB in
  order to comply with it, including any policy on the transfer of data outside the
  European Economic Area.
• It is also a condition of your volunteering that you are expected not to copy,
  abstract or summarise the whole, or any part of any LGFB document/ data,
  either by text or computerised, except with the express (written) consent of the
  Board of Trustees.

Who is covered by this policy?
All staff, trustees and volunteers, job applicants, beneficiaries, subcontractors and anyone else who comes into contact with Look Good Feel Better.

What is covered by this policy?
This policy sets out Look Good Feel Better’s commitment to ensuring that anyone who comes into contact with it is treated with warmth, dignity and respect irrespective of who they are and what protected characteristics they may have.
This policy also outlines the proactive work Look Good Feel Better does to ensure it is an anti-racist and anti-discriminatory organisation and to promote a positive working culture for everyone.

Purpose
The purpose of this policy is to ensure that all individuals who come into contact with Look Good Feel Better are treated fairly and equally and that Look Good Feel Better provides a space free from all forms of harassment, bullying and discrimination.
Look Good Feel Better will ensure that it is aware of situations where the organisation and individuals may exhibit bias and prejudice – both conscious and unconscious – and take steps to prevent and rectify this.
Trustees and staff will be engaged in the development and implementation of this policy to ensure that equality, equity, diversity and inclusion (EEDI) are promoted through Look Good Feel Better’s work internally and externally.

Equal Opportunities and Section 75 Compliance
Look Good Feel Better is committed to promoting equality of opportunity, inclusion and good relations for all, in line with its Equality, Equity, Diversity and Inclusion Policy.
When carrying out its functions in Northern Ireland, Look Good Feel Better will comply with its duties under Section 75 of the Northern Ireland Act 1998, having due regard to the need to promote equality of opportunity across all Section 75 categories and to promote good relations between persons of different religious belief, political opinion and racial group.
These commitments apply to all areas of Look Good Feel Better’s work, including governance, employment and service delivery.
Key success criteria
This policy will be deemed successful if:
• There is a positive culture throughout Look Good Feel Better, where diversity, inclusion, compassion and respect are core values and at the centre of all its activities.
• Look Good Feel Better eliminates all forms of conscious and unconscious discrimination in its practices and behaviours.
• Look Good Feel Better actively encourages positive action to overcome disadvantage and discrimination.
• Look Good Feel Better ensures the highest possible standards are achieved in the delivery of its services to beneficiaries and in its employment practices.
• Look Good Feel Better ensures EEDI are promoted through its work, both internally and externally.
• Everyone feels valued and given space to work to their full potential.

The policy
What staff must do
• Look Good Feel Better asks all its employees to demonstrate their commitment to this policy adhere to it.
• Look Good Feel Better expects every employee, volunteer and trustee to assist Look Good Feel Better in meeting its commitments to provide equality of opportunity and a culture free from discrimination.
• Every employee should treat others equally and with dignity and respect.
• Each employee should know Look Good Feel Better’s standards of behaviour, actively implement its values and be an exemplar of equality and fairness in everything Look Good Feel Better does.
• Look Good Feel Better encourages staff to communicate the terminology that describes them, and others should respect and use that terminology (e.g. by using preferred pronouns – she/her, he/him, they/them and so on).
• Employees and trustees should uphold the values of this policy when representing Look Good Feel Better, for example at external events and on social media accounts.
• Any breaches of this policy (including but not limited to acts of discrimination, harassment, bullying or victimisation) will be regarded as misconduct and will be subject to Look Good Feel Better’s Disciplinary and Dismissal Procedure.

What Look Good Feel Better will do
• Look Good Feel Better will provide training to all staff and trustees about this policy and Look Good Feel Better’s commitment to being an inclusive, non-discriminatory organisation. Attendance at training sessions will be compulsory to those who are notified that they should attend.
• Training, and suggested reading, will be included as a part of induction process for new employees and new trustees.
• All staff will be expected to read articles and books sent to them, as is usual at Look Good Feel Better. Time can be taken out of the working day to read around the topics suggested.

Diversity monitoring
• In usual circumstances, Look Good Feel Better will keep up-to-date records of diversity within the organisation relating to protected characteristics.
• This information will, of course, be collected with the permission of staff and the information will be held confidentially in accordance with GDPR.
• The information provided will help inform how many employees and trustees have a particular protected characteristic, so that Look Good Feel Better can take steps to ensure that they are not discriminated against nor is disciplinary action disproportionately taken against them and understand if there is a higher turnover of staff/trustees with protected characteristics or if there are barriers to progression of such staff.
• As a minimum, Look Good Feel Better will regularly monitor the declared ethnicity, gender, disability and age composition of the existing staff and job applicants, and take any appropriate action to address issues that may be identified as a result of the monitoring process.
• Under usual circumstances, Look Good Feel Better will undertake a staff survey about general working principles and well-being to decipher how those working within the organisation feel Look Good Feel Better is performing in relation to EEDI at least every three years.
• Look Good Feel Better’s board of trustees will review the information collected through the survey and other means (such as statistics in recruitment) to ensure that Look Good Feel Better is meeting its obligation to promote equal opportunity and inclusion in its employment practice and services.

Policies and procedures
• Look Good Feel Better reviews all its policies and procedures on a rolling basis, with special attention being given to issues affecting EEDI and using the Equality Impact Assessment Guidance and Template (see www.ukri.org/wp-content/uploads/2021/02/nerc-110221-Funding-Opp-PreparingForFutureCleanAir-EIA.pdf).
• Policies at Look Good Feel Better are not static and can and will be amended as required to suit changing situations. Under regular circumstances, Look Good Feel Better will seek feedback from staff on significant amendments to existing policies and/or on newly drafted policies where a gap is identified.
Recruitment
• Look Good Feel Better will not discriminate in the selection of staff for recruitment or promotion. See

Recruitment and Selection Policy.
• Look Good Feel Better may use suitable lawful methods (including, where appropriate, positive action) to attract candidates of any identified under-represented group in particular types and levels of vacancy.
• Look Good Feel Better will identify institutional barriers to the attraction, retention and progression that may face those with protected characteristics before advertising any roles externally. This means that Look Good Feel Better will run job descriptions, person specifications, adverts and so on past a number of people in the organisation to ensure it is not being unconsciously discriminatory.

Policy monitoring and updates
• The Senior Management Team will continue to strategically review this policy in relation to all other work at Look Good Feel Better.
• The Senior Management Team will discuss progress against the policy regularly and take action if needed.

The technical bits
Definitions
This policy refers to equality, equity, diversity and inclusion (EEDI). A definition of each of these words can be found below to help staff understand what Look Good Feel Better means by these terms.

Equality in the workplace means equal job opportunities and fairness for employees and job applicants. This means equal opportunities to join project groups, access to training, development, involvement in consultations, opportunities to act in absence and so on.

Equity refers to providing various levels of support and assistance, depending on specific needs or abilities, in order to achieve real equality.

Diversity is the range of people at Look Good Feel Better. For example, this might mean people of different ages, religions and ethnicities, people with disabilities and people of specific gender or with no gender identity. It also means valuing those differences such as people’s background, education, where they are from, what languages they speak, their accent and their personal experiences.

Inclusion in the workplace means everyone feels valued at work. It lets all employees feel safe to come up with different ideas, raise issues and express their views. Look Good Feel Better encourages staff to do things in different ways. Look Good Feel Better will take into account your personal circumstances, beliefs and values along with any conditions that need to be accounted for to make you feel included and welcome.

What is meant by ‘protected characteristics’?
The term ‘protected characteristics’ used in this policy refers to those outlined in the Equality Act 2010, namely: race, sex, marital or civil partnership status, maternity and pregnancy, age, disability, sexual orientation, gender reassignment and religion or belief. Although not within the Equality Act 2010, Look Good Feel Better also considers socio-
economic status and health conditions that are not currently captured by the act to hold the same considerations within this policy.

Look Good Feel Better is committed to going beyond the legal minimum regarding EEDI and strives to be an example of best practice.
Current equality legislation and associated codes of practice have been taken into account within this policy.

What type of bias are we talking about?
Look Good Feel Better wants to ensure that it is overcoming the normative nature of its worldview (which means a view that is widely held and rarely questioned) by avoiding being an organisation that is unconsciously and unintentionally ethnocentric (which means you evaluate other cultures according to the standards and customs of your own culture), androcentric (which means you are focused on men and centred around their needs above others), heteronormative (which means your worldview promotes being heterosexual as the preferred sexuality) and ableist (which means you discriminate people with disabilities based on the belief that those without disabilities are somehow superior).

This means that Look Good Feel Better doesn’t want to do anything that may negatively impact people of particular ethnicity, those with disabilities, individuals of a certain gender or sexuality, those from a specific socio-economic or educational background, those for whom English is their second language and so on. Look Good Feel Better will ensure that it actively seeks to employ people from a range of backgrounds and experiences, that working groups and project teams are a mix of departments and people and that it is as diverse and representative of the people it serves as it can possibly be.

December 2025

The purpose of this policy is to ensure the health, safety, and welfare of all employees, volunteers, visitors, and beneficiaries of Look Good Feel Better. The charity recognises its legal duty under the Health and Safety at Work Act 1974, the Regulatory Reform (Fire Safety) Order 2005, and other relevant legislation to provide a safe and healthy working environment. This policy outlines the responsibilities of the charity, employees, and other stakeholders in preventing accidents, injuries, and fire-related incidents, and in responding effectively should they occur.

This policy applies to all employees, volunteers, contractors, and visitors of Look Good Feel Better. It covers all premises, activities, and operations under the charity’s control, including offices, and off-site activities where the charity is responsible for safety arrangements. The policy also addresses fire safety procedures, including prevention, emergency response, and evacuation arrangements.

Responsibilities
The Board of Trustees has ultimate responsibility for ensuring that the charity complies with all health, safety, and fire regulations. The CEO and senior management are responsible for implementing this policy and ensuring that adequate resources are allocated to maintain a safe working environment. The Health and Safety Officer, or a designated responsible person, is responsible for monitoring compliance, conducting risk assessments, maintaining records, and providing advice on health, safety, and fire matters.

Employees and volunteers have a duty to take reasonable care of their own health and safety, and the safety of others who may be affected by their actions. They must follow all health and safety procedures, report hazards or incidents promptly, and cooperate with management in implementing safe working practices. Contractors must comply with the charity’s health, safety, and fire requirements while on the premises.

Health and Safety Arrangements
The charity will take all reasonably practicable steps to prevent accidents and work-related ill health. This includes maintaining safe premises and equipment, providing adequate training, and ensuring that safe systems of work are in place. Risk assessments will be carried out for all significant activities and reviewed regularly, with appropriate control measures implemented to reduce risks.
Employees will receive health and safety induction training on joining the charity, with additional training provided for specific roles or activities as required. Information on health and safety procedures, first aid arrangements, and reporting of incidents will be readily accessible to all employees.

Fire Safety Arrangements
The charity recognises the importance of fire prevention and the need for a clear and effective response in the event of a fire. Fire risk assessments will be conducted and reviewed regularly, or whenever there are significant changes to the building, occupancy, or work activities.
All employees, volunteers, and visitors must be aware of fire exits, evacuation routes, and assembly points. Fire drills will be conducted at least annually, or more frequently if required, to ensure that everyone can evacuate safely and efficiently. Fire alarms and detection systems are in place within the head office building, maintained, and tested regularly in accordance with statutory requirements. Fire extinguishers and other firefighting equipment will be provided, clearly marked, and checked at regular intervals.

Employees must not obstruct fire exits, tamper with fire safety equipment, or take actions that could increase the risk of fire. Any fire hazards must be reported immediately to the Health and Safety Officer. In the event of a fire, everyone must follow the charity’s emergency evacuation procedure, proceed calmly to the designated assembly point, and await further instructions.

Reporting and Investigation of Incidents
All accidents, incidents, and near-misses must be reported immediately to a line manager or the Health and Safety Officer. Records will be maintained, and serious incidents will be investigated to identify the root causes and prevent recurrence. The charity will cooperate with regulatory authorities as required in the event of a reportable accident, injury, or fire.

Monitoring and Review
The charity will regularly monitor health and safety and fire arrangements to ensure their effectiveness. This includes inspections, audits, and reviews of risk assessments and policies. The Health and Safety Officer will report findings to senior management and the Board of Trustees. This policy will be reviewed at least annually or sooner if there are changes in legislation, premises, activities, or following a significant incident.

July 2025

Look Good Feel Better’s mission is help boost the physical and emotional wellbeing of people undergoing any kind of cancer treatment through workshops, online tutorials and printed materials.

The purpose of this policy is to protect people and beneficiaries of Look Good Feel Better from any harm that may be caused due to their coming into contact with the charity. This includes harm arising from:

• The conduct of employees, volunteers and personnel associated with Look Good Feel Better

• The design and implementation of the Look Good Feel Better’ programmes and activities

The policy lays out the commitments made by Look Good Feel Better and informs employees, volunteers and associated personnel of their responsibilities in relation to safeguarding.

This policy does not cover:

• Sexual harassment (this is covered by employment legislation)

• Safeguarding concerns in the wider community not perpetrated by Look Good Feel Better or associated personnel

Policy principle

Look Good Feel Better employees, volunteers and associated personnel must avoid, if at all possible, any unsupervised contact with anyone under 18 years of age.

What is safeguarding?

In the UK, safeguarding means ‘protecting people’s health, wellbeing and human rights and enabling them to live free from harm, abuse and neglect’.

As a charity, we understand it to mean protecting people, including children and at-risk adults, from harm that arises from coming into contact with our employees, volunteers, associated personnel or programmes.

Look Good Feel Better complies with all the legal obligations placed upon it by the Safeguarding Vulnerable Groups Act 2006 (England and Wales) and the Protection of Vulnerable Groups (Scotland) Act 2007 (Scotland).

Further definitions relating to safeguarding are provided in the glossary below.

Scope

• All employees and volunteers working for or supporting Look Good Feel Better and its services 2

• Associated personnel while they are engaged with work or visits related to Look Good Feel Better, including but not limited to the following: consultants; contractors; and programme visitors including journalists, celebrities and politicians

POLICY STATEMENT

Look Good Feel Better believes that everyone it comes into contact with, regardless of age, gender identity, disability, sexual orientation or ethnic origin has the right to be protected from all forms of harm, abuse, neglect and exploitation. Look Good Feel Better will not tolerate abuse and exploitation by employees, volunteers or associated personnel.

This policy will address the following areas of safeguarding: adult safeguarding and protection from sexual exploitation and abuse.

Look Good Feel Better commits to addressing safeguarding throughout its work, through the three pillars of prevention, reporting and response.

PREVENTION

Look Good Feel Better responsibilities

Look Good Feel Better will:

• Ensure all employees and volunteers have access to, are familiar with, and know their responsibilities within this policy

• Design and undertake all its programmes and activities in a way that protects people from any risk of harm that may arise from their coming into contact with Look Good Feel Better. This includes the way in which information about individuals in our programmes is gathered and communicated

• Implement stringent safeguarding procedures when recruiting, managing and deploying employees, volunteers and associated personnel

• Ensure employees or volunteers receive training on safeguarding at a level commensurate with their role in the organisation

• Follow up on reports of safeguarding concerns promptly and according to due process

Employees or volunteer’s responsibilities:

Adult safeguarding

Look Good Feel Better employees, volunteers and associated personnel must not:

• Sexually abuse or exploit at risk adults

• Subject an at-risk adult to physical, emotional or psychological abuse, or neglect 3

Protection from sexual exploitation and abuse

Look Good Feel Better employees, volunteers and associated personnel must not:

• Exchange money, employment, goods or services for sexual activity. This includes any exchange of assistance that is due to beneficiaries of assistance

• Engage in any sexual relationships with beneficiaries of assistance, since they are based on inherently unequal power dynamics

Additionally, Look Good Feel Better employees, volunteers and associated personnel are obliged to:

• Contribute to creating and maintaining an environment that prevents safeguarding violations and promotes the implementation of the Safeguarding Policy

• Report any concerns or suspicions regarding safeguarding violations by a Look Good Feel Better employee, volunteer, member or associated personnel to the appropriate employees or volunteers manager

ENABLING REPORTS

Look Good Feel Better will ensure that safe, appropriate, accessible means of reporting safeguarding concerns are made available to employees or volunteers and the communities it works with.

Any employees or volunteers reporting concerns or complaints will be protected.

Look Good Feel Better will also accept complaints from external sources such as members of the public, partners and official bodies.

How to report a safeguarding concern

Employees or volunteers who have a complaint or concern relating to safeguarding should report it immediately to the Operations Manager, via the Safeguarding at Risk – Reporting Form

RESPONSE

Look Good Feel Better will follow up safeguarding reports and concerns according to policy and procedure, and legal and statutory obligations.

Look Good Feel Better will apply appropriate disciplinary measures to employees or volunteers found in breach of policy.

Look Good Feel Better will offer support to survivors of harm caused by employees, volunteers or associated personnel, regardless of whether a formal internal response is carried out (such as an internal investigation). Decisions regarding support will be led by the survivor. 4

Confidentiality

It is essential that confidentiality in maintained at all stages of the process when dealing with safeguarding concerns. Information relating to the concern and subsequent case management should be shared on a need to know basis only and should be kept secure at all times.

Mark Flannery

Chief Executive Officer

April 2025